1. Introduction
This Content Moderation Policy is provided by Soul Love (hereinafter referred to as "we", "our", or "us"), the operator of Soul Love.
We are committed to fostering a respectful, safe, and creative environment for all users of soulove.ai (the "Website"). This policy outlines how we monitor, restrict, and respond to content that violates our community standards or legal obligations.
All interactions on the platform involve AI-generated characters and media. While we support a wide range of creative expression, we do not tolerate misuse of the Services to create or share harmful, illegal, or exploitative content.
2. Scope of Moderation
This policy applies to all aspects of our Services, including but not limited to:
- AI Outputs: Generated messages, images, videos, and other media.
- User Inputs: Prompts and instructions submitted by users.
- Metadata: Character names, descriptions, and tags.
- Profile Content: Usernames and profile descriptions.
3. Prohibited Content
You may not use the Services to generate, promote, simulate, or distribute any of the following content:
3.1. Illegal and Harmful Content
- Illegal Activities: Content that promotes, facilitates, or provides instructions for illegal activities, including the use, sale, or distribution of illegal drugs, weapons, or other unlawful conduct.
- Real-World Harm: Promotion, glorification, or encouragement of violence, including physical harm, sexual violence, or threats against individuals or groups.
- Exploitation: Human trafficking, coercion, or any form of exploitation or abuse.
- CSAM: Child sexual abuse material, including any explicit or implied depiction of minors in sexual contexts.
3.2. Harassment, Abuse, and Hate Speech
- Harassment: Content intended to harass, threaten, bully, or intimidate individuals or groups.
- Hate Speech: Content that promotes hatred, discrimination, or extremism against individuals or groups based on protected characteristics such as race, ethnicity, nationality, religion, gender, sexual orientation, disability, or similar attributes.
- Self-Harm: Content that promotes, encourages, or glorifies self-harm, suicide, or other forms of personal harm.
- Impersonation for Abuse: Non-consensual impersonation, harassment, or targeting of real individuals.
3.3. Privacy, Intellectual Property, and Identity Abuse
- Privacy Violations: Sharing or generating personal information about individuals without consent, including addresses, phone numbers, financial data, or other sensitive information.
- Intellectual Property Infringement: Content that infringes copyrights, trademarks, or other intellectual property rights, including pirated materials or unauthorized reproduction of protected works.
- Impersonation and Misrepresentation: Misleading or deceptive impersonation of real persons, public figures, celebrities, brands, or organizations.
3.4. Fraud, Scams, and Malicious Activity
- Fraud and Scams: Content that promotes scams, phishing, financial fraud, or deceptive schemes intended to manipulate or exploit others.
- Malware or Exploits: Attempts to distribute malware, exploit vulnerabilities, or conduct hacking activities.
- System Abuse: Use of automated systems, scripts, or other methods intended to bypass safety mechanisms, moderation systems, or platform safeguards.
4. Moderation Systems
To ensure compliance, we employ a multi-layered moderation approach:
- Automated Filters: Real-time AI scanning of prompts and outputs to block prohibited categories.
- Human Review: Periodic audits and review of flagged content by our trust and safety team.
- User Reporting: Tools that allow users to report content they believe violates these policies.
5. Enforcement and Account Actions
Depending on the severity and frequency of violations, we may take the following actions:
- Content Removal: Removing specific characters or generated content.
- Warnings: Issuing formal warnings or requiring prompt edits to content.
- Suspension: Temporarily suspending account access.
- Termination: Permanently banning an account for severe or repeated violations.
- Legal Escalation: Reporting activities to law enforcement where required by law.
6. User Responsibility and Appeals
6.1. Responsibility
Users are solely responsible for their prompts and any content generated through their interaction with the platform. Attempting to circumvent moderation systems is a violation of our Terms of Service.
6.2. Appeals
If you believe a moderation decision was made in error, you may submit an appeal to
[email protected]. Each appeal will be reviewed by a member of our trust and safety team.
7. Continuous Improvement
We are committed to the ongoing refinement of our safety systems through:
- Regular audits and technical updates to our filters.
- Collaboration with safety experts and legal advisors.
- Transparent updates to our community regarding major enforcement changes.
8. Contact Us
If you have any questions about our Services, or to report any violations of this policy, please contact us at: